Our Mission

Our Vision

Our Vision is to become known for delivering valuable, innovative insurance products supported by first class customer service.

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Introducing Mini mark to give you an overview of our wonderful business here at Mark Bates Ltd. Learn about what makes us different from other insurance companies and what that means for you.

Our Values

Customer Excellence

We put our customers at the heart of everything we do. With a 5-star Trustpilot rating, we’re committed to delivering on our promises and building long-term loyalty through service that exceeds expectations.

People-First Culture

We foster a supportive and positive working environment where every individual is valued. By recognising strengths, understanding challenges, and investing in training and development, we help our team thrive.

Be Different

We believe insurance should work better. That’s why we design innovative, accessible products with real value—always with the customer’s best interests in mind.

David Smith
helpful & cheerful lady
Jul 28, 2026
Mrs Dorothy James
Staff were helpful and explained everything clearly It was nice talking to a real person instead of a machine I found them to be understanding at a different time which meant a lot
Jul 28, 2026
Mondeoman
Ever so easy to renew my policy for my mobile scooter and a good price for the policy I need, also a very friendly company to talk to.
Jul 28, 2026
customer
Easy to phone,efficient, polite,and get this, SAME PRICE AS LAST YEAR,,,WOHOOO.😁🤗
Jul 28, 2026
Mrs Janet Fountain
Staff service and they are very helpful
Jul 28, 2026
Dorothy Hollinshead
Very Helpful, and you actually got to speak to a Person almost straight away.
Jul 28, 2026
Mrs Christine O'Connell
Very lovely lady I spoke to on the phone great help and very polite thank you for the service and support l received kind regards and thank you again.
Jul 28, 2026
M Dodd
Would gladly deal with the Comany again for all my mobility needs
Jul 28, 2026
Jennifer Rayment
Easy to contact. Easy to talk to.
Jul 28, 2026
Mr GRAHAM RICHARDS
Very good contact about my cover and all was just right for my purpose.
Jul 28, 2026
Mr Ron Ward
they was very helpfull
Jul 28, 2026
Grumpy nan
Excellent service. Would highly recommend
Jul 28, 2026
Rabia banu
Quick and Easy to deal with
Jul 28, 2026
Richard Secker
quick and informative response
Jul 28, 2026
Audrey Turner
Straightforward. No hassle or pressure selling which would have resulted in my refusal to buy. Quick to respond and very understanding when we thought we had lost the scooter key and needed to claim. Equally quick and helpful when we cancelled the claim because the missing key turned up.the following day. We felt bad for wasting their time but we're not made to feel that way at all.
Jul 28, 2026
SANDRA QUINCE
Everything went smoothly hopefully we will get good service in the future Thanks
Jul 28, 2026
micky.quick
got what you want, when you want it.
Jul 28, 2026
Gillian Plater
Very friendly and professional
Jul 28, 2026
Stephen Bevis
Very professional service received. Quick and easy to renew my insurance policy, catered for the disabled.
Jul 27, 2026
Bryan
A phone call as I’d missed a signature very helpful and pleasant, no hard sell or trying to get me to buy a policy
Jul 27, 2026