Claims happen, and they happen a lot. Most insurance providers try to avoid discussing them because despite it being a key component to insurance, many of them can fall short on claims service or make you pay a ridiculous excess on any and sometimes every claim. But not us.

On top of avoiding discussing claims, many insurance companies will also outsource their claims department, which as you can imagine will lead to a natural drop-off in customer service. This passing of responsibility can certainly disintegrate the trust and care that we have built up over the 25+ years that we have been operating.

And finally, when you want to make a claim, you can spend hours and hours on the phone bouncing between phone numbers on a seemingly never-ending call with very little resolution. We aim to get you sorted with one call to us, and no complicated forms to fill out.

How is Mark Bates different?

Mark Bates Ltd operate using a holistic approach to insurance. This means a service that's all looked after by us. We control the customer experience from start to finish, so there’s no passing of responsibility and we can provide the very best experience possible.

Our dedicated claims team work in the same building as the people who make the policies. We design all of our products with claims in mind, and constantly evolve the process of making the process easier and quicker. Additionally, wherever possible, we aim to remove any excess. This is a one-time fee that you would have to pay to go through with your claim. We not only save you money, but also the financial stress of having to pay a contribution in trying times.

Having a one-stop shop for all your insurance needs has massive benefits to you as a customer. If you require further information, feel free to call us at 01476 512190, and we’ll answer any queries you may have.